Account Verification (KYC) At Pocket Casino
Pocket Casino asks for KYC when it needs to confirm who you are, where you live, and that the payment method you use belongs to you. The check is handled inside your account, and you upload copies or photos of the requested documents.
Pocket Casino triggers verification when you request a withdrawal, when deposit or withdrawal activity reaches internal review thresholds, when account details change (name, email, phone), or when login behaviour looks unusual (new device, new location). The casino can also pause withdrawals until the check is finished.
Upload files in colour, keep all corners visible, and use clear images with no blur or glare. If the casino can’t read the document number, expiry date, or your address lines, it asks for a re-upload and the timeline resets to the new submission time.
- Identity (ID/Passport): A valid passport or national ID card. Pocket Casino typically asks for a full-page passport photo page or both sides of an ID card, plus a selfie or “liveness” photo to match your face to the document. The name and date of birth must match the account profile.
- Address proof: A recent document showing your full name and residential address, dated within the last 3 months. Accepted examples include a utility bill, bank statement, council or tax letter, or a formal government letter. Screenshots are commonly rejected if they don’t show the issuer, date, and full address on one page.
- Payment method: Proof that the deposit method is yours. For bank cards, Pocket Casino may ask for a photo of the card with the middle digits masked, showing only the first 6 and last 4 digits, plus the cardholder name and expiry date. For e-wallets, it may request a screenshot or PDF from the wallet account that shows your name and the wallet email/ID, along with a transaction that matches your Pocket Casino deposits.
Processing time depends on queue volume and document quality. Basic checks complete in 1–24 hours after submission; cases with unclear images, mismatched details, or extra source-of-funds questions take 2–5 business days.
Current state: Pocket Casino